The Hidden Cost of Worker Turnover: Attributing Product Reliability to the Turnover of Factory Workers
Published in Management Science, 2021
Product reliability is a key concern for manufacturers. We examine worker turnover as a significant but under-recognized determinant of product reliability. Our study collects and integrates (1) data reporting factory worker staffing and turnover from within a major consumer electronics producer’s supply chain and (2) traceable data reporting the component quality and field failures—i.e., replacements and repairs—of nearly 50M consumer mobile devices over four years of customer usage.
Recommended citation: Moon, K., Bergemann, P., Loyalka, P., and J. Cohen. (2021). "The Hidden Cost of Worker Turnover: Attributing Product Reliability to the Turnover of Factory Workers" Management Science. Forthcoming https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3568792