Ken Moon

Searching for the Best Yardstick: Cost of Quality Improvements in the U.S. Hospital Industry

J. Lim, K. Moon, S. Savin

Management Science, 70(6), 2024

Manufacturing Productivity With Worker Turnover

K. Moon, P. Bergemann, D. Brown, A. Chen, J. Chu, E. Eisen, G. Fischer, P. Loyalka, S. Rho, J. Cohen

Management Science, 69(4), 2023

When to Be Agile: Ratings and Version Updates in Mobile Apps

G. Allon, G. Askalidis, R. Berry, N. Immorlica, K. Moon, A. Singh

Management Science, 68(6), 2022

The Hidden Cost of Worker Turnover: Attributing Product Reliability to the Turnover of Factory Workers

K. Moon, P. Loyalka, P. Bergemann, J. Cohen

Management Science, 68(5), 2022

Managing Market Thickness in Online Business-to-Business Markets

K. Bimpikis, W. Elmaghraby, K. Moon, W. Zhang

Management Science, 66(12), 2020

Randomized Markdowns and Online Monitoring

K. Moon, K. Bimpikis, H. Mendelson

Management Science, 64(3), 2018

(Machine) Learning Preferences from Complex Choice Sets: An Application to Service Networks

K. Moon

Major revision at Manufacturing & Service Operations Management

Does Fake News Create Echo Chambers?

J. Zhang, K. Moon, S. Veeraraghavan

Minor revision at Manufacturing & Service Operations Management

Strategic Substitution Under Staffing Shortages: Use of Chemical Restraints in U.S. Nursing Homes

J. Lim, K. Moon, M. Park

Major revision at Manufacturing & Service Operations Management

Measuring Strategic Behavior by Gig Economy Workers: Multihoming and Repositioning

G. Allon, D. Chen, K. Moon

Major revision at Manufacturing & Service Operations Management

An Empirical Study of Blockchain-driven Supply Chain Transparency in Consumer Marketplaces

J. Jiang, W. Elmaghraby, K. Moon

Major revision at Manufacturing & Service Operations Management

Managing Multihoming Workers in the Gig Economy

G. Allon, M. Cohen, K. Moon, W. Sinchaisri

Reject and resubmit at Operations Research

Can AI Replace Human Judgment in Marketplace Operations? Evidence from Keyword Auction Campaigns

W. Zhang, K. Moon, R. Dhonukshe, B. Li, K. Tu, H. Wu, J. Zhao

Under review at Management Science

The Queue Is in the Eye of the Beholder: An Empirical Study of Join-or-Balk Decisions

E. Bergamo, G. Allon, K. Moon

Under review at Management Science

Designing Transparency: The Market Design of Blockchain Tracing Adoption

J. Jiang, W. Elmaghraby, K. Moon

When Workloads Are Emotional Labor: An Empirical Study of Livestreaming Productivity

F. Song, S. Jiang, K. Moon, W. Zhang

Algorithmic Screening and Access in the Gig Economy

K. Moon

Matching in Labor Marketplaces With Experiential Learning

K. Moon, J. Zhang, E. Belavina, K. Girotra

The First Step Is the Hardest: Learning, Incentives, and the Design of Responsible Sourcing

P. Ramchandani, H. Bastani, K. Moon

Algorithmic Pricing in the Gig Economy: Transparency and Discrimination

D. Chen, G. Allon, K. Moon

Dynamic Inspection Scheduling With Strategic Nursing Homes

J. Lim, K. Moon, N. Sharma

Learning to Coordinate Operations for Social Good: Estimating and Intervening in Network Games

K. Moon, H. Zhu

Meta-learning With Diffusion-based Inference: Dynamic Staffing to Reduce Hospital Worker Stress Using Real-time Biometrics

K. Moon, K. Laudanski

Dynamic Decisions on the Fly: Unsupervised Learning of MDP States from Complex Data

X. Liu, G. Allon, K. Moon

Optimizing Fulfillment Offerings in Omnichannel Grocery Retail

C. Glaeser, K. Moon, X. Su

Price Optimization for Real Customers

B. Apaolaza Emparanza, S. Gallino, K. Moon

Modeling Success and Engagement for the App Economy

H. Mendelson, K. Moon

Proceedings of ACM The Web Conference (WWW), 2018